GLOSSARY
Auto Dialer
▼Smart dialer that optimizes the agent's productive time and increases the number of effective contacts.
Call Recording
▼Both outbound and inbound, for auditing and process management.
ACD
▼Intelligently routes calls to operators based on configurable rules.
API
▼Integration via web services with databases and third-party systems.
IVR
▼Handles incoming calls automatically, allowing customers to manage their inquiries by themselves.
Dashboard
▼Enables real-time monitoring of agent performance and service queues.
CRM
▼Management and administration of databases, campaigns, and contacts.
