VoIP: What is VoIP and how does it work?

VoIP allows making calls over the internet instead of traditional phone lines, improving quality and reducing costs.

VoIP: How much does it cost to implement VoIP in my company?

We offer scalable plans according to your needs. Request a personalized quote.

VoIP: Is it safe to use VoIP telephony for businesses?

Yes, we have end-to-end encryption and advanced security protocols.

VoIP: How can I try BestVoiper before subscribing?

Request a free trial and check the quality of our service.

VoIP: Do I need special infrastructure to use VoIP?

No, you only need a stable internet connection and compatible devices.

VoIP: Can I integrate VoIP with my current CRM?

Yes, BestVoiper integrates with major CRMs on the market to optimize call management.

VoIP: Can I use VoIP on my mobile phone?

Yes, we offer mobile applications so you can manage calls from anywhere.

VoIP: What if I have technical problems with the service?

We provide 24/7 technical support in Spanish to assist you.

VoIP: Can I have virtual numbers from other countries?

Yes, BestVoiper offers virtual numbering in multiple countries to facilitate international expansion.

Call Analysis: What is AI call analysis software?

It is a tool that uses Artificial Intelligence to evaluate calls, transcribe conversations, and identify opportunities for improvement.

Call Analysis: How does AI help improve customer service?

It can identify emotions, conversation patterns, and evaluate agent performance in real time.

Call Analysis: Is it compatible with phone systems and CRMs?

Yes, Best Call Analytics integrates with VoIP solutions, PBX systems, and CRMs for centralized management.

Call Analysis: Can calls be analyzed in real time?

Yes, the software evaluates live interactions and generates instant reports.

Call Analysis: What level of security does Best Call Analytics have?

It features data encryption and compliance with corporate privacy regulations.

BestCallCenter: Can calls be recorded and analyzed?

Yes. BestCallCenter allows call recording, facilitating service auditing and improvement. We also offer analysis tools to assess team performance.

BestCallCenter: Can I try the software before buying it?

Yes. We offer a free demo so you can explore all functionalities and see how it can benefit your business.

DID Numbers: What is a DID number and how does it work?

A DID number allows you to receive calls without the need for physical lines, redirecting communication to any VoIP device or system.

DID Numbers: In which countries can you get DID numbers with Best DID?

The service is available in over 100 countries with local and international options.

DID Numbers: How does call forwarding work?

Calls can be routed to landlines, mobile phones, or VoIP platforms without interruptions.

DID Numbers: What is the difference between a DID number and a traditional number?

A DID number does not require a landline and allows for greater flexibility in call management.

DID Numbers: How much does a DID number cost?

The cost varies depending on the country and additional features. Contact us to learn about available plans.

SIP Trunks: What is a SIP trunk and what is it for?

It is a virtual connection that allows making and receiving calls over the internet, eliminating the need for physical telephone lines.

SIP Trunks: How can a SIP trunk help reduce costs?

It allows making national and international calls at a lower cost, optimizing investment in business telephony.

SIP Trunks: What type of companies can use Best IP Trunk?

From small businesses to large corporations that need secure and scalable communication.

SIP Trunks: Is it compatible with current telephone systems?

Yes, Best IP Trunk integrates with cloud PBX, VoIP and CRM platforms.

SIP Trunks: What level of security does Best IP Trunk offer?

It features end-to-end encryption and advanced protection against call fraud.

Best PBX: What is BestPBX and how does it work?

BestPBX is a virtual cloud-based telephone exchange that optimizes business communication with features such as IVR, recording, call forwarding and video calls, improving efficiency and flexibility.

Best PBX: How can a PBX help reduce costs?

Eliminates infrastructure costs, reduces call rates and allows connections without additional charges between branches.

Best PBX: What companies can benefit from Best PBX?

From startups to large corporations that need a modern and scalable telephony solution.

Best PBX: Is it compatible with IP phones and mobile applications?

Yes, Best PBX integrates with IP devices, desktop applications and mobile phones.

Best PBX: What level of security does the service offer?

Calls are protected with end-to-end encryption and fraud detection tools.

Best Contact Center: What is BestContactCenter and how does it work?

BestContactCenter is a professional system that centralizes all customer-company and company-customer communication channels.

Best Contact Center: How does BestContactCenter help improve customer service?

It allows managing interactions through multiple channels, improving customer experience and optimizing communication.

Best Contact Center: Is BestContactCenter easy to use?

Yes, the interface is intuitive and designed to facilitate call management and customer service.

Best Contact Center: What kind of reports does BestContactCenter offer?

We offer detailed reports on agent performance, response times and customer satisfaction.

Best Contact Center: Can BestContactCenter integrate with other systems?

Yes, BestContactCenter can integrate with CRMs and other management tools to optimize customer service.

Frequently Asked Questions

Bestvoiper is a Colombian company with operations in Latin America and its main headquarters located in Bogotá.

Voice over Internet Protocol (VoIP) is a technology that enables the transmission of voice calls as digital data packets over an IP network.

There are numerous advantages VoIP telephony offers your business. These include high-definition calls at a low cost, reduced maintenance expenses, less need for equipment and physical space compared to traditional telephony, and the ability to integrate with various business software solutions.

VoIP technology has removed the need for costly infrastructures, allowing entrepreneurs and small, medium, and large businesses to have high-quality communications from anywhere in the world.

Bestvoiper offers a suite of omnichannel solutions that include IP telephony, Virtual PBX, channel integration services through a comprehensive service platform, AI-powered analytics services, continuous support and development, and system integrators.

Experience the power and benefits of the Best Call Center Pro & Best Contact Center Pro platforms with our 100% Cloud services.

Migrating your business telephony services to Bestvoiper is easy. Contact us to discuss your company’s needs and let us help you achieve your goals.

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ANSWERS TO YOUR QUESTIONS ABOUT BEST CALL CENTER

BestCallCenter is a cloud-based software designed to optimize call center management. It allows you to manage inbound and outbound calls, integrate CRM, monitor agent performance, and improve customer service with advanced technology.

No. Our software is 100% cloud-based, which means you only need an internet connection and compatible devices (PC, IP phones, or softphones) to start operating.

Yes. BestCallCenter is scalable and can adapt to companies of any size, from small teams to large corporations with multiple agents.

Yes. BestCallCenter allows call recording, which facilitates service auditing and improvement. We also offer analysis tools to evaluate team performance.

Yes. Our software is compatible with major CRMs on the market, such as Salesforce, HubSpot, and Zoho, allowing efficient data synchronization.

Yes. BestCallCenter features end-to-end encryption and complies with data protection security regulations, ensuring safe and reliable operation.

Yes. We offer a free demo so you can explore all the features and see how it can benefit your business.

call center agent smiling with headphones

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ANSWERS TO YOUR QUESTIONS ABOUT BEST CONTACT CENTER

BestContactCenter is a comprehensive platform that unifies all customer communication channels into a single interface.

You can integrate multiple channels such as phone calls, email, live chat, social media, and WhatsApp Business into a single platform.

By unifying all channels, agents have access to the complete interaction history, allowing for more personalized and efficient service.

It improves efficiency, reduces costs, and increases customer satisfaction by providing a comprehensive and personalized service experience.

Yes. Our software is compatible with major CRMs on the market, such as Salesforce, HubSpot, and Zoho, enabling efficient data synchronization.

BestContactCenter features end-to-end encryption and complies with security regulations for data protection, ensuring safe and reliable operation.

Yes. We offer a free demo so you can explore all the features and see how it can benefit your business.

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ANSWERS TO YOUR QUESTIONS ABOUT MASS MESSAGING

businessman reviewing frequently asked questions on his phone

The mass SMS service allows sending thousands of messages simultaneously to a contact list, ideal for marketing, notifications, and alerts.

SMS messages have a high open and response rate, making them an effective channel for instant communication and marketing.

Yes, it is possible to include the recipient’s name and other personalized data to improve the effectiveness of the communication.

Our platform allows you to schedule campaigns and automate messages according to time and user behavior.

You can obtain real-time metrics on delivery rates, opens, and responses to optimize campaigns.

Yes, we have APIs and Webhooks to connect the system with CRMs, ERPs, and other business platforms.

We offer a free trial to experience all the features of our platform.

Yes, we offer national and international coverage with local operators.

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