BEST CONTACT CENTER PRO FEATURES

GENERAL FEATURES

Integration of channels such as: Facebook, WhatsApp, Twitter, Telegram, Webchat, Mobile App, SMS, Email.
Integration of channels such as: Facebook, WhatsApp, Twitter, Telegram, Webchat, Mobile App, SMS, Email.
Predefined responses via menu options.
Predefined responses via menu options.
Conversation transfer to agents when necessary.
Conversation transfer to agents when necessary.
Support for multilingual conversations.
Support for multilingual conversations.
Ability to process voice messages.
Ability to process voice messages.
Customer authentication via SMS, email, or biometrics (OTP).
Customer authentication via SMS, email, or biometrics (OTP).
Appointment scheduling.
Appointment scheduling.
Information recognition through image patterns (OCR).
Information recognition through image patterns (OCR).
Marketing campaigns for mass messaging.
Marketing campaigns for mass messaging.
General Features

RETAIL FEATURES

Answering customer inquiries.
Answering customer inquiries.
Real-time advice on brands and products.
Real-time advice on brands and products.
Order and purchase management.
Order and purchase management.
Online payments.
Online payments.
Brand activations.
Brand activations.
Database management.
Database management.
Loyalty campaign execution.
Loyalty campaign execution.
Home delivery management.
Home delivery management.
Retail Features

FINANCIAL SERVICES FEATURES

Product information: features, requirements, balances, credit portfolio, payment dates, latest transactions.
Product information: features, requirements, balances, credit portfolio, payment dates, latest transactions.
Identity verification for transactions (product blocking, password change).
Identity verification for transactions (product blocking, password change).
Collection request.
Collection request.
Product request.
Product request.
Request for documents, statements, certifications, transaction history.
Request for documents, statements, certifications, transaction history.
Payment of obligations.
Payment of obligations.
Information on the nearest branches and ATMs.
Information on the nearest branches and ATMs.
FINANCIAL SERVICES FEATURES

INSURANCE FEATURES

Policy information: types of policies, features, requirements, plans.
Policy information: types of policies, features, requirements, plans.
Claims reporting.
Claims reporting.
Online payments.
Online payments.
Claims payment status.
Claims payment status.
Insurance sales.
Insurance sales.
Request management.
Request management.
Tow truck requests.
Tow truck requests.
Insurance Features

HEALTHCARE FEATURES

Appointment scheduling.
Appointment scheduling.
Authorization of orders.
Authorization of orders.
Certificate requests.
Certificate requests.
Affiliations (form downloads, affiliation status information)
Affiliations (form downloads, affiliation status information).
Clinical directory.
Clinical directory.
Online service payments.
Online service payments.
Healthcare Features

TOURISM FEATURES

Reservations (flights, tickets, hotel rooms).
Reservations (flights, tickets, hotel rooms).
Online payments.
Online payments.
Information about products and services.
Information about products and services.
Subscriptions to tourism plans.
Subscriptions to tourism plans.
Miles redemption.
Miles redemption.
Tourism Features

TECHNICAL SUPPORT FEATURES

Case reporting (generates case number)
Case reporting (generates case number).
Case tracking.
Case tracking.
Technical support with visual aids.
Technical support with visual aids.
Request for documents (employment letters, pay stubs)
Request for documents (employment letters, pay stubs).
Request for leave and vacations
Request for leave and vacations.
Incident reporting
Incident reporting.
Technical Support Features

PRODUCTS

SOLUTIONS

CONTACT